HyperChem Licensing

HyperChem for Networks Support

License Server Troubleshooting

	Installing the Server

	Updating the server to SentinelLM 7.2
	Finding if SentinelLM is installed using lswhere
	Explanation of the Heartbeat
	License Servers with Multiple Network Cards
	License Servers with Dynamic IP Addresses

	Installing the License

	Lslic gives "Failed to add License..." Error
	Echoid gives 21E- locking code
	License disappears after the server is reset

	Testing the License

	Installing the HyperChem Client on the License Server
	Confirming the license by using lsmon and wlmadmin

HyperChem Client Troubleshooting


	Solving the E0002: "Cannot get a license" Error
	Using the LSHOST environment variable
	Confirming the license by using lsmon and wlmadmin
	Check more than one client
	Reinstalling the client

Network Configuration Troubleshooting


	Subnets, Routers, Firewalls and Broadcast Considerations
	Check TCP/IP protocols on the client and server
	Check Name Resolution
	About Name Resolution
	Run the UDP Test
	SentinelLM Demo test

If the problem you have is not covered here or if you want more information, please contact Network Support.