Please read the Installation Guide for HyperChem 5.11 or HyperChem 6, the HyperChem for Networks Diagnostics page before obtaining technical support for network problems.  When you contact Technical Support, please include the the results of your installation along with the following information:

General Information:

Version of HyperChem

Versions 4.5, 5.0, 5.1, 5.11, 6.0, 6.01, 6.02

Network or Standalone

Professional, Standard or Suite

Any updates you have installed for HyperChem

Serial number of HyperChem

Hardware or software locked

Networked Installation Support:

Error messages received

Version of the Sentinel License Manager Software if you know it

Operating System of the Server and clients

IP addresses of the clients (a range) and the server

Do any of the HyperChem clients run currently

Did you upgrade from a previous version of HyperChem

Protocols used on the network (TCP/IP, Client for Microsoft Networks, etc.)

Setting of the LSHOST or LSFORCEHOST from autoexec.bat or NT client environment variable.

Output from Sentinel License Manager diagnostic tools (wlsquery.exe and lsmon)

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