General Information:

Version of HyperChem

Versions 4.5, 5.0, 5.1, 5.11, 6.0, 6.01, 6.02

Network or Standalone

Professional, Standard or Suite

Any updates you have installed for HyperChem

Serial number of HyperChem

Hardware or software locked

Date and location of purchase

Scientific Support:

What are you trying to do?

What procedure did you use?

Describe the outcome, including any error messages.

Send the *.hin file if applicable.

Standalone Installation Support:

Error messages received

Operating System version

Processor speed and amount of system memory

Networked Installation Support:

Error messages received

Version of the Sentinel License Manager Software if you know it

Operating System of the Server and clients

IP addresses of the clients (a range) and the server

Do any of the HyperChem clients run currently

Did you upgrade from a previous version of HyperChem

Protocols used on the network (TCP/IP, Client for Microsoft Networks, etc.)

Setting of the LSHOST or LSFORCEHOST from autoexec.bat or NT client environment variable.

Output from Sentinel License Manager diagnostic tools (wlsquery.exe and lsmon)

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