Support Email Form

Technical Support

Please enter information about your installation of HyperChem and complete form below. Click 'Submit Information' to send the request to the technical support staff. You may also contact support directly by sending email to support@hyper.com.

From:
Email:
Subject:
Hypercube, Inc. Product:
HyperChem Version:
Networked or Standalone:
License Type:
Serial Number:
Sentinel License Manager Version:
License Server Operating System:
Client Operating System:
IP address of the license server (eg. 12.27.134.164):
IP subnets of clients (eg. 12.27.134.*):

Please write your message. (fewer than 10,000 characters)

Please include the following information: - Error messages received - Do any of the HyperChem clients run currently - Protocols used on the network (TCP/IP, Client for Microsoft Networks, etc.) - Setting of the LSHOST or LSFORCEHOST from autoexec.bat or NT client environment variable. - Output from Sentinel License Manager diagnostic tools (wlmadmin.exe and lsmon)

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