From autodesk!hyper!slee@hyper  Wed Jan  6 17:03:34 1993
From: autodesk!hyper!slee@hyper.uucp
Date: 	Wed, 6 Jan 1993 16:27:00 -0500
Subject: Tech Support and HyperChem Review
To: hyper_forum@hq.uucp

Original header follows:
>From autodesk!hyper!slee  Wed Jan  6 06:23:49 1993
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From: autodesk!hyper!slee (Thomas Slee)
Message-Id: <9301051753.AA02372@hyper.hyper.com>
Subject: Tech Support and HyperChem Review
To: autodesk!hyper_forum (HyperForum)
Date: Tue, 5 Jan 93 12:53:28 EST
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Dear Hyperforum,

I have just been looking at the review of HyperChem 2.0 for Windows in 
the Journal of Chemical Information and Computer Science.  It was
clearly carried out a long time ago (says received August 12).
However, something clearly went wrong here, despite the overall 
favourable, if reserved, tone.  The reviewer states:

"I called the Autodesk technical support staff for help on this and
several other matters during the course of the review: They were
generally slow to respond and gave little assistance.  They will be 
of even less help in the future ..."

Ian and I do not recall the reviewer's name, though we do recall several
other reviewers who phoned over the summer.  Was this guy put in touch
with the wrong number?  Is my memory faulty? (I don't think so).
I doubt if there is anything we can do to fix the situation, but it
is clear we have to handle reviewers with care in the future.

			Tom 

-- 
Tom Slee
Hypercube, Inc., #7-419 Phillip St., Waterloo, Ont. N2L 3X2 
Internet:  slee@hyper.com		Tel. (519) 725-4040